Xu X, Li X. An Evaluation of Elderly-Oriented Social Media Apps-From the Perspective of User Satisfaction and Technology Evaluation[C]//International Conference on Human-Computer Interaction. Cham: Springer Nature Switzerland, 2022: 582-598.

Abstract: In recent years, information technology has been developing rapidly, infiltrating into many aspects of people’s life. However, most of the elderly may not enjoy the results of information and intelligence, directly affecting their health, consumption, travel and other daily life. Therefore, in reality, the transformation and construction of elderly-oriented social media is under way, but the status quo and progress is still unclear. Based on the situation, this study is mainly based on the ‘The Evaluation System for Elderly-oriented Internet Application and Accessibility Level’ and ‘The Universal Design Criterion for Elderly-oriented Mobile Internet Application’ issued by Ministry of Industry and Information Technology of the People’s Republic of China, to evaluate the current three representative elderly-oriented social media versions (WeChat, QQ and Weibo) from two perspectives of user satisfaction and technology evaluation. We had three main findings: (1) The current construction of elderly-oriented social media apps is still a mere formality, and rigid response to standards and norms. (2) The construction of elderly-oriented social media apps lacks the perspective based on the elderly’s needs, to carry on the humanization and individuation construction. (3) The existing evaluation system may not be able to take comprehensive evaluation of elderly-oriented social media apps, and which needs further improvement and perfection. This study enriches the relevant theory and provides the reference for guiding the practice development.

Keywords: Social media;Elderly-oriented social media;User satisfaction evaluation;Technology evaluation;Evaluation system